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Delivery and transport (purchase methods)

Production times

The production times for flat and spherical contact lenses with strength is around 3 working days; availability for toric, multifocal and toric multifocal contact lenses is approximately 5 days from when the purchase is made.


Lens type Availability Production times
Spherical lenses (with or without correction) Stock/Custom made approx 3 working days
Toric, multifocal and toric multifocal lenses Custom made approx 5 working days

Payment methods

The payment methods agreed can be made with a credit card (Visa, Visa electron, Mastercard o American Express). The bank will see to authorising the single debit of the sum relative to the purchase made. If an order is cancelled either by the client or if the contract is not accepted by I.Q., I.Q. will be asked to cancel the transaction and the amount paid returned. The commitment times depend exclusively on the banking system and can reach their natural deadline (24th day from the date of authorisation). Once the transaction cancellation has been made, I.Q. will under no way be held responsible for delays and/or damage caused by the banking system. All the transactions are carried out safely (Safe Mode TLS) via Paypal.

By selecting the kind of PayPal payment, you will be re-directed to a page on the PayPay site where you can type in your e-mail address and your password and make your payment.

Your financial data will be handled directly by PayPal and will not be visible to us or third parties.

Shipment costs and Delivery times

Goods are delivered by courier.
The Company will apply a minimum cost contribution in line with what is shown below. For purchases with delivery on Italian territory and in EU countries, the overall cost will include VAT; for non-EEC countries, this tax will not be applied. In this latter case, the company will not be responsible for customs and import costs, or any customs clearance costs applied to goods by the relevant Local Authorities.

Delivery times offers worlwide shipment; Below you can see information about the main countries:


Method Countries Delivery time Cost
DHL Express European Union - Principality of Monaco 1 – 2 working days € 13,00
Rest of Europe 1 – 2 working days € 20,00
USA - Canada 4 – 5 working days € 21,00
Switzerland - United Arab Emirates 4 – 5 working days € 34,00
Australia – New Zeland 4 – 5 working days € 38,00

: If your country is not on the list above, for checking your delivery cost you must complete the registration process.

For purchasing from Italy visit our website