This shop uses cookies and other technologies so that we can improve your experience on our site. (Cookie & privacy Policy)

Faq

> About placing an order

> About shipment

> About lenses



PLACING AN ORDER

How can I place an order?
How can I pay my order?
Can I modify the items after placed my order?
Can I delete my order?
Can I return an order?



How can I place an order?
To place an order follow these simple steps:
Select the product(s) you would like to buy and add it to your shopping cart;
When the cart is completed, click on the "proceed to checkout" button at the bottom of the cart;
Follow the steps for entering your personal information, your address, and then choose the payment method;
Proceed with the payment using credit card or paypal account 

How can I pay my order?
You can pay your order using these methods:
Credit card: accepted cards are Visa, MasterCard, Maestro, Discover and American Express
PayPal: using your personal account

Can I modify the items after placed my order?
You can modify ordered items or quantity only if your order has not yet been shipped;
Send the request by mail to info@queenscolor.com indicating in the subject: "Edit order" and the order number;
Remember to indicate the item code you want to change.

Can I delete my order?
You can delete your order if it has not yet been shipped;
Send the request by mail to info@queenscolor.com indicating in the subject: "Delete order" and the order number;
If you have already paid, the order will completely refund.

Can I return an order?
See page: Return policy

Shipment

In wich country does queenscolor.com deliver?
How much does shipping cost and how many days will take?
Can I tracking my order?



In wich country does queenscolor.com deliver?
Queenscolor.com offer worlwide shipment (except in Italy) using DHL Express; 
For purchasing from Italy visit our website www.queenscolor.it

How much does shipping cost and how many days will take?
Queenscolor.com offers worlwide shipment; Below you can see information about the main countries:

DHL EXPRESS WORLDWIDE

Method Countries Delivery time Cost
DHL Express European Union - Principality of Monaco 1 – 2 working days € 13,00
Rest of Europe 1 – 2 working days € 20,00
USA - Canada 4 – 5 working days € 21,00
Switzerland - United Arab Emirates 4 – 5 working days € 34,00
Australia – New Zeland 4 – 5 working days € 38,00

IMPORTANT NOTE: If your country is not on the list above, for checking your delivery cost you must complete the registration process.

For purchasing from Italy visit our website www.queenscolor.it

Can I tracking my order?
Yes of course, queenscolor.com provide mail to a customer with the tracking code wich allow to track the shipment



Lenses

Is it possible to try colour contact lenses?
What if I don’t like the colour of contact lenses, is it possible to change the product?
Even if I have never tried contact lenses can I buy them anyway?
Do colour and/or cosmetic lenses damage your eyes?
How long can I wear Queen’s contact lenses?
Can colour lenses correct my vision?
Can I wear the lenses in the swimming pool or in the sea?
Can I keep using the contact lenses beyond the time indicated on the package?
Which products are best suited to cleaning and preserving Queen’s contact lenses?
How can I pick the colour lenses right for me?
Which lenses are best suited to me if I have dark eyes?
What are the best colours to wear if you have light coloured eyes?
Do Queen’s contact lenses give a natural look?
Does the lens colour fade over time?
Does the colour interfere with your vision?
Can I wear Queen’s lenses when playing sports?
Can I swap lenses with other people?
Can I wear make-up with contact lenses?



Is it possible to try colour contact lenses?
Download our Colour Eyes app to discover immediately which colour suits you best. If you don’t have an iOS device (iPhone or iPad) visit the page http://bit.ly/QueensColorSelector. You will find the result of all the lenses based on the colour of your eyes!

What if I don’t like the colour of contact lenses, is it possible to change the product?
The product can only be returned unopened. The difference in colour cannot be guaranteed in any case because the colour of your eyes is subjective and the effects of each colour are influenced by the original colour tone. If you download our Colour Eyes app, you can try the effect of the lens directly on your eye. For further information on returns, see the specific page.

Even if I have never tried contact lenses can I buy them anyway?
Anyone can use the Queen’s lenses after an eye and/or optometric check-up to make sure you can wear lenses and there are no side effects.

Indeed, we recommend you first try them at the opticians to have all the essential information on how to use them properly.

Do colour and/or cosmetic lenses damage your eyes?
No. Colour contact lenses are designed with materials that are identical to the traditional ones. Furthermore, all Queen's products are checked, certified and meet the highest standards in quality.

How long can I wear Queen’s contact lenses?
Queen's contact lenses follow the same rules as any other kind of lens. There is no single approach that works for everyone because it depends on the kind of lens you have bought: One lenses are daily, Oros and Trilogy are monthly, and Solitaire quarterly.

Can colour lenses correct my vision?
We offer different ranges to meet all needs.
If you are looking for colour lenses that correct short-sidedness, you can choose from OROS, SOLITAIRE and TRILOGY.
If you have a astigmatism, you can try SOLITAIRE toric and TRILOGY toric.
Do you need a lens for both short and long-sightedness? The SOLITAIRE multi-focals are the ones for you.
Do you need to simultaneously correct long sightedness and an astigmatism? Choose SOLITAIRE Multifocal Toric.
And if you don’t need any visual correction? Take your pick from all the ranges One, Solitaire, Trilogy and Oros!

Can I wear the lenses in the swimming pool or in the sea?
The same rules apply to colour lenses as traditional kinds of lenses.
It is not a good idea to use them in water environments, like a swimming pool and the sea due to their high bacteria and micro-organism content.

Can I keep using the contact lenses beyond the time indicated on the package?
From the time the package is opened, the contact lenses must be worn for the time indicated. If, for example, the lenses you use are monthly, you will be able to use them for 30 days even if you don’t wear them every day during that time spell. Vice versa, you will need to use the daily ones in a time frame of 24 hours, and so on.

Which products are best suited to clean and preserve Queen’s contact lenses?
You can use any kind of one solution and saline solution for soft contact lenses.

Having said that, we recommend the specific Oros solution, designed specifically for Queen’s contact lenses.
We advise you not to clean your contact lenses with Peroxide as this could damage the colouring on the lens surface.

How can I pick the colour lenses right for me?
Queen’s contact lenses offer a wide range of colours. The choice of colour depends on the natural colour of your eyes and hair colour, your skin tone and kind of change you wish to make. Would you like to try it? Download the Colour Eyes app from the Apple store and try all the colours you want live with the webcam. Alternatively, you can test the lenses you want by visiting the page www.soleko.it/color-selector.

Which lenses are best suited to me if I have dark eyes?
If you wish to change the colour of your eyes by making them clearer it is best to avoid excessive changes that would look unnatural and would create the opposite effect to the one sought.

If you have black eyes you could easily have them become light hazelnut without it being obvious that you are wearing colour lenses. If you have brown eyes you could achieve a natural effect, for example, with dark green lenses or a honey gold, spice, amber or choco to intensify your stare without making dramatic changes to it.
Do you dare to take a chance? Then you need to try the contact lenses with bright colours like blue, green or purple.

In general, if you have dark eyes and are looking for particularly covering lenses, we recommend you choose those in the OROS range.

What are the best colours to wear if you have light coloured eyes?
If you have light coloured eyes and want to experiment with different coloured eyes which are still natural looking, you can choose grey or green lenses from the Solitaire range. If you are looking for a more drastic change then a brown lens would lend greater depth and naturalness to your stare.
Would you simply like to intensify your stare? Choose an intense blue like water or noble blue that will highlight the natural pigmentation of your eyes.

Do Queen’s contact lenses give a natural look?
Yes, we have created the SOLITAIRE range of lenses designed for those who love the natural look. Each colouring has a slight hint designed to precisely reproduce the natural grading of the iris.

Does the lens colour fade over time?
No, the colour of Queen’s lenses does not change over time.

Does the colour interfere with your vision?
No. Queen’s contact lenses change the colour of your iris but don’t change or interfere with your vision of colours.

Can I wear Queen’s lenses when playing sports?
Yes. We recommend you speak to your optician for advise on how to protect your eyes, based on the kind of sports you play.

Can I swap lenses with other people?
No. Contact lenses are a medical product and should be used with precaution. Serious health issues and infections can result from sharing lenses.

Can I wear make-up with contact lenses?
Yes. We always recommend you to insert the lenses before applying make-up and remove them before you cleanse your face of make-up. Do not forget to wash your hands thoroughly before starting!

If your eyes are red or irritated, do not wear lenses or make-up. Call your optician for a consultation.